We have a 24-hour cancellation policy. We ask this for scheduling purposes, allowing availability for others to book appointments as needed. Any cancellation within less than 24 hours of the appointment may result in a charge of 50% of the scheduled service fee.
Any no-show appointments will be charged the total amount of scheduled service. This is out of courtesy for our Skin Care Professionals who will not be able to fill the time missed.
**When scheduling your first appointment or any appointment over a $50 value, we require a valid credit card to hold your appointment. We will not charge any amount or keep this card on file; it is simply as a requirement for any last-minute cancellations or no-show appointments.
Please remember that we schedule our appointments in 15-minute intervals; because of this, if you are 5 minutes late we will try our best to fit you in but we will have to reschedule any client that is more than 10 minutes late. We understand life is crazy and throws you curve balls, however please allot sufficient time in the day to arrive to your appointments on time.
“No Funny Business”
We are a professional business and will not allow anything less than a professional environment. Our Skin Care Professionals will provide the most respectful and comfortable environment to all of our clients; we ask that our clients provide the same respect and professionalism in return. We have the right to refuse service to anyone we feel has crossed the line during any service provided.
“Time of the Month”
When booking your appointment please be mindful of your menstrual cycles. Our Skin Care Professionals will provide all services during “your time of the month.” Because of this, we do not consider this a valid reason for any last–minute cancellations.
First of all, Congratulations! We do want to inform you that if you are in your last trimester (2 months – 8 weeks) of your pregnancy we do require a Doctor’s note permitting that anything on or around the bikini area may be waxed or sugared. The reason we have this policy is because some services may cause over stimulation to the body, which can force a woman into labor.