We have a 24-hour cancellation policy. We ask this for scheduling purposes so that we have availability for others to book appointments as needed. Any cancellation within 24 hours of the appointment may result in a charge of 50% of the scheduled service fee.
All no-show appointments will be charged the total amount of the scheduled service. This is out of courtesy for our skin care professionals who will not be able to fill the time missed.
**When scheduling your first appointment or any appointment over a $50 value, we require a valid credit card to hold your appointment. We will not charge any amount or keep this card on file; it is simply as a requirement for any last-minute cancellations or no-show appointments.
Please remember that we schedule our appointments in 15-minute intervals; because of this, if you are a few minutes late we will try our best to fit you in, but we will have to reschedule any client that is more than 10 minutes late. We understand life is crazy and can throw curve balls; however, please allot ample time in the day to arrive to your appointments on time.
“No Funny Business”
We are a professional business and will not allow anything less than a professional environment. Our skin care professionals will provide the most respectful and comfortable environment to all of our clients; we ask that our clients provide the same respect and professionalism in return. We have the right to refuse service to anyone we feel has crossed the line during any service provided.
“Time of the Month”
When booking your appointment, please be mindful of your menstrual cycles. Our skin care professionals will provide all services during your "time of the month;" therefore, we do not consider this a valid reason for any last–minute cancellations.
First of all, congratulations! We do want to inform you that if you are in your last trimester (two months/eight weeks before delivery), we do require a doctor’s note permitting that anything on or around the bikini area may be waxed or sugared. The reason we have this policy in-place is because some services may cause over stimulation to the body which can force a woman into labor.